Proceed thorough training on personal hygiene, customer handling and service reporting according to the characteristics of the service.
- Our training focus on follow-up program the most.
- To insure our customer proper service, we provide regular training to all our technician (30 min / per week)
Man_ There is a lack of understanding of the concept and pest control service
FACT : Performance level of service is not the level of expectation to foreigners.
POINT : Service mind, understand of pest problem, prevention of control services is needed.
DOING : Combine the system and educational aspects of the pest control business
Material: Customer collapsed after local pest control service.
FACT : Trust issue on local service provider.
POINT : There is a high preference for advanced level of foreign services ratherthan local service.
DOING : Use global companies chemical for service.
Machine_ No professional grade equipment available for pest control provider.
FACT : There is no local pest control related equipment available in Vietnam.
POINT : The equipment is proportionate to service reliability.
DOING : Use professional grade equipment used in Korea market
Methods _ Use chemicals to only control pest that are visible.
FACT : Legal grounds or methods for preventive treatment were not materialized.
POINT : Need a control system set up in Korea.
DOING : Annual plan for pest control and pest control strategies is applied to control.