Proceed thorough training on personal hygiene, customer handling and service reporting according to the characteristics of the service.
FACT : Performance level of service is not the level of expectation to foreigners.
POINT : Service mind, understand of pest problem, prevention of control services is needed.
DOING : Combine the system and educational aspects of the pest control business
√ Education parts _ Training technician (service mind, understanding pest, service skill)
√ Manage part _System Operation (System operation and customer handling)
FACT : Trust issue on local service provider.
POINT : There is a high preference for advanced level of foreign services ratherthan local service.
DOING : Use global companies chemical for service.
√ Sell global companies chemicals.
FACT : There is no local pest control related equipment available in Vietnam.
POINT : The equipment is proportionate to service reliability.
DOING : Use professional grade equipment used in Korea market
√ Personal equipment (Belt set, bait gun, trap, flash light, sprayer)
√ Commercial equipment ( Fog machine, ULV)
FACT : Legal grounds or methods for preventive treatment were not materialized.
POINT : Need a control system set up in Korea.
DOING : Annual plan for pest control and pest control strategies is applied to control.
√ Application of annual plan (Annual plans for planning and control)
√ Pest control strategy by pest ( Rat-defense line, roaches-find habitat )
